Refund policy
Last updated: August 13, 2026
This Return & Refund Policy explains how Amvessa handles returns, exchanges, refunds, and order cancellations for customers in the United States.
We aim to keep each step clear so you know when to contact us, what happens after a request is approved, and when an eligible refund will be processed.
Returns
Return Window
You may request a return for an eligible product within 30 days from the date of delivery.
Return requests must be submitted to Amvessa before an item is sent back.
How to Request a Return
To begin a return:
- Contact us at info@amvessa.com within the applicable 30-day return window.
- Provide the relevant order information and explain that you would like to request a return.
- Amvessa will review your request.
- If the return is approved, we will provide the applicable return instructions, including how and where the item should be sent.
- Follow the approved instructions when returning your product.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Returns sent independently or without first receiving return approval may not follow the required return process.
Return Shipping Costs
Return shipping is free for approved returns.
After your return request is approved, Amvessa will provide the applicable return shipping instructions. Customers should follow those instructions rather than arranging or sending a return independently.
Restocking Fees
Amvessa charges no restocking fee.
Exchanges
Exchanges are available for eligible products.
To request an exchange, contact info@amvessa.com. We will review your request and, if approved, provide the appropriate exchange instructions.
Return shipping is free for approved exchanges.
Please do not send an item for exchange before receiving approval and instructions from Amvessa.
Damaged or Incorrect Items
If you receive an item that is damaged or incorrect, contact us at info@amvessa.com with the relevant order information and a description of the issue.
We will review the request and provide the applicable instructions based on the circumstances. Do not send the item back before receiving instructions from Amvessa.
Inspection of Returned Items
After an approved return is received, Amvessa will inspect it within 1–3 business days after receipt.
The inspection is completed before the applicable refund is approved and processed.
Refund Processing
If the return is approved following inspection, the refund will be processed within 10 business days after inspection and approval.
Refunds are issued to the original payment method used for the purchase.
Transactions and applicable refunds are processed in USD.
Order Cancellations
Order cancellations are available before shipment.
If you would like to request a cancellation, contact info@amvessa.com as soon as possible. Once an order has shipped, it is no longer eligible for cancellation under the pre-shipment cancellation process.
Return Destination
Amvessa's Operating Address is provided below for business identification and transparency. It is not automatically a Return Address.
Customers must first request a return or exchange and receive approval. The appropriate return destination or other return instructions will be supplied as part of the approved process.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
Questions About Returns or Refunds
If you need assistance with a return, exchange, refund, cancellation, damaged item, or incorrect item, please contact Amvessa by email.
We respond to inquiries within 48 business hours.
Contact & Business Information
Store Name: Amvessa
Operating Address: 28 Howard St, Presque Isle, ME 04769, United States
Contact Email: info@amvessa.com
Operating Hours: 9:00 AM–5:00 PM (GMT-5)
