Frequently Asked Questions
Find helpful information about Amvessa lighting products, orders, delivery, returns, payments, and customer assistance.
1. What types of lighting products can I find at Amvessa?
Amvessa offers chandeliers, pendant lights, wall lights, and related lighting products.
For details about a specific light, please refer to the information provided on its product page.
2. How much does shipping cost?
Amvessa provides free standard shipping for orders shipped within the United States.
There is no standard shipping charge for eligible orders within our selling region.
3. When will my order be processed?
Orders have a handling time of 3–4 business days.
Our business days are Monday–Friday, and our daily order cut-off time is 4:00 PM (GMT-5).
Orders received after the applicable cut-off are counted from the following business day for processing-time purposes.
4. When should I expect my order to arrive?
After shipment, estimated transit time is 7–15 business days.
Including handling time, the overall estimated delivery period is 10–19 business days.
Delivery timeframes are estimates and should not be interpreted as guaranteed delivery dates.
5. Will I receive tracking information?
Yes. Once your order has shipped, Amvessa will send you an email containing a tracking link.
You can use that link to view available updates for your shipment.
6. What should I do if my order arrives damaged or incorrect?
Please contact Amvessa at info@amvessa.com and provide the relevant order information along with a description of the issue.
We will review your request and provide the applicable instructions.
Please do not send an item back before receiving return instructions from Amvessa.
7. Can I change or cancel an order after placing it?
Cancellation is available before shipment.
If you would like to request a cancellation, contact us at info@amvessa.com as soon as possible.
Once an order has shipped, it is no longer eligible for cancellation under the pre-shipment cancellation process.
8. Do I have to pay to return or exchange an approved item?
No. Return shipping is free for approved returns and exchanges.
Amvessa also charges no restocking fee.
You must contact us first and receive approval and return instructions before sending an item back.
Please do not send returns to our Operating Address unless specifically instructed to do so as part of your approved return instructions.
9. Where will my refund be sent?
Approved refunds are issued to the original payment method used for the purchase.
After an approved return is received, inspection takes 1–3 business days. If approved following inspection, the refund is processed within 10 business days after inspection and approval.
10. How can I contact Amvessa?
You can contact us by email at info@amvessa.com.
We respond to inquiries within 48 business hours.
